Open

Help Desk Intern

Position Summary

The Gettys Group is looking for an eager and motivated individual to participate in our Help Desk Internship. In this entry-level opportunity, you will be responsible for providing first-level support to end-users on a variety of issues under the guidance of the IT team. This will involve responding to telephone calls or emails and then identifying, researching and resolving technical problems with Microsoft Windows-related software and PC Hardware. This is a paid internship program and could potentially lead to full-time employment with benefits.

 

Requirements

This role will provide coverage on the following days:

  • Monday-Friday 8:30am–5:30pm

 

The duties of the Help Desk Intern include, but are not limited to the following:

  • Provide local and telephone technical support to end-users in multiple offices as well as remote users, utilizing our Help Desk ticketing system
  • Deploy computers and peripherals (computers, monitors, printers, etc.)
  • Install software packages on PCs and laptops
  • Upgrade hardware on PC’s & Laptops
  • Create detailed documentation (instruction guides, policies, procedures, etc.)
  • Manage document library and inventory of assets
  • Support IT staff

 

Requirements:

  • Education: 2-year degree or equivalent experience
  • Physical Requirements: Ability to lift and carry up to 50 lbs

 

Required Skills:

  • 1-2 years experience with Microsoft Windows
  • 1-2 years experience with Microsoft Office (Specifically Outlook, Word and Excel)
  • 1-2 years experience with setting up, configuring and troubleshooting PC and laptop hardware
  • Basic knowledge of  Windows networking
  • Troubleshooting experience with printer\copier hardware
  • Solid understanding of conference room technology (projectors, A\V, etc.)
  • Basic understanding of Internet applications, IE, Firefox, HTML and internet protocols
  • Excellent written and oral communication skills
  • Reliable, enthusiastic individual with great phone etiquette
  • Professional appearance and behavior, including punctuality


Desired\Beneficial Skills:

  • Experience with the Microsoft Server platform
  • Windows 10 experience a plus
  • Mac experience a plus

How to Apply